How Important Is Quality Control Service for Your Business?

Quality Control Service Title

A quality control service enables cost-efficient, Asian sourcing with transparency and accountability. If you source from any location that you do not directly oversee, quality control checks and a quality assurance capability are an absolute must.

When your supply chain operates a few thousand miles away, popping into the factory for necessary inspections is rarely a realistic option. But, distance should not lead to a drop in product quality.

Overseas Should Not Mean Oversights

Sourcing from overseas countries introduces a range of new risk factors to an already complex manufacturing process and supply chain. Proper sourcing solutions and active management alleviate these factors to maximize cost-effective quality.

Quality control services act as a filter between each step of your manufacturing process. One common misconception businesses encounter when they seek quality assurance is the idea that such services eliminate all risk.

A quality control service cannot guarantee that nothing will go wrong. Rather, their job is to identify issues early to help determine the best quality solutions. Quality control specialists conduct most final inspections under internationally recognized sampling methodology (AQL). Rather than checking every single piece, inspectors sample shipments for errors.

Strategic sourcing identifies issues early
A professional quality control service can mitigate how costly a mistake becomes.

Why Do You Need Quality Control Services?

At this point, you may find one question running through your mind: If they cannot prevent all possible mistakes, then why bother hiring a quality control service?

Issues will occur and problems will manifest themselves. Quality control services provide the capability to manage these upstream. Once a Quality control specialists identifies an issue, quick implementation of correction action plans ensures that quality products still ship in good time.

When is the worst time to discover a quality problem? Whilst standing in your warehouse staring at the open container. Quality control plays an integral role in preventing such a scenario.

Identifying problems early in the manufacturing process empowers businesses to modify or, if necessary, reject the product upstream (on factory site) to eliminate the additional costs of shipping unsalable goods.

Quality Control Service Bottle Source
Early detection can prevent issues from rippling through production.

When Should You Perform Quality Control Checks?

Depending on your product and history with your supplier, you may choose any combination of the following inspections. Products which carry higher risk factors at certain stages in the process may require more attention.

Hiring a professional quality control service also ensures that audit-level tracking documents record each step of the process.

One of the most important standards is the Acceptable Quality Limit (AQL). The AQL is defined in the ISO 2859-1 as “The quality level that is the worst tolerable.” It is based on a sampling methodology that should identify any quality issues. Over the course of several inspections, AQL testing demonstrates your products’ compliance to industry standards.

1. Raw Materials at the Factory

Low quality materials rarely make high quality products. Raw material receipts secure a baseline for the foundation of your product, particularly when your product must meet government regulations and customer expectations.

If poor raw materials are used, then they will likely impact the appearance, function or chemical composition. This means that for certain product types, if the raw material is not correct, you will not get the product required at the end of the production line. This can be a particular type of yarn in a garment or the type of wood to build furniture. In terms of time and financial risk, raw material inspections can save entire productions from getting reduced to scrap.

It is also a useful check to confirm that lead times any supplier has already committed to are on time.

2. Early Stages of Production

Once goods reach the production line, early product checking inspections can begin. If manufacturers drill holes too wide or cut corners at the wrong angle, early identification is key. This should be based on a risk assessment on the supplier (history, relationship etc) and the type of product manufactured. To an extent, this also focuses on the manufacturing process as well to understand where the potential risks lie.

Like a dress rehearsal, early stage inspections distinguish immediate concerns. Corrections should be adjusted as quickly as possible to maximize the usability of remaining materials.

3. Middle Line Inspections (During Production – “DUPRO”)

Once production is significantly underway, in-line inspections assure that everything still aligns to specifications. Sort inspections may be necessary at this point in the process if inspections identify issues.

4. Pre-Shipment Inspection (PSI)

After production, but before packaging for shipment, inspections of products ensure that you receive products which meet your initial specifications. Typically conducted using AQL, PSI relies on the sampling based on the production volume against the agreed inspection standard. Before incurring the cost of shipping, it is vital to validate your product. PSI represents the last opportunity to accept or reject factory manufacturing before shipping the goods.

How Important Is Quality Control Service
Reduce costs by preventing shipments of unsalable goods.

5. Loading Containers (Loading Inspections – “LI”)

Oversight in packaging specifications can lead to factory-primed goods arriving damaged beyond recovery. Ensuring proper loading of pallets and boxes increases the likelihood of the goods surviving any shipment on the sea. Container seal numbers are commonly provided at this stage to maintain the integrity of the shipment from port to warehouse.

6. Sort Inspections (Any Stage)

If an issue arises at any point in production, sort inspections may come into play. They establish an exact count of which products are affected and which are not.

Sort inspections isolate impacted units and remove them from the process. Only products without the defect move forward.

Which Inspections Does my Business Need?

The best combination of inspections depends on both the supplier and the products’ risk factors. Fragile products, or those which must meet high standards for sale, require more attention throughout their production. Some companies may not offer the inspections best suited to your business’s needs.

Quality control services not only conduct these inspections, but are responsible for compiling data and relaying it to their clients. It is important to discuss how often such information is shared and during which points in production.

Our experienced team at ET2C International is here to service your quality control needs. Transparency and accountability drive us to continually improve our inspection communications capabilities.

Contact us to learn more about how we can minimize wasted resources and stabilize your product quality standard.

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Why Do You Need a Sourcing Agent in Asia?

Sourcing Agent in Asia Supply Chain

A sourcing agent in Asia leverages your company for greater potential growth and success.

Access to the internet positions the world at your fingertips. Timbuktu endures as a place of legend, but its distant landmarks materialize on your screen in the blink of an eye. Similarly, at the press of a button you can connect with manufacturers on the other side of the world.

It is possible to identify ‘partners’ from the comfort of your own home or office, prompting some companies to buy from suppliers at arm’s length. But they miss out on one of the most valuable services in their supply chain. Qualified sourcing agents in Asia introduce expertise capable of saving time and money along every step of the process. From identifying cost-effective sourcing materials to conducting audit-level quality control checks, professional sourcing agents devote care to managing their clients’ sourcing needs.

Why Source from Asia?

Improved manufacturing capabilities and low labor costs cement Asian sourcing opportunities as some of the most cost-effective in the world. Although China has been the dominant force for the past two decades, other regions such as Vietnam and India are developing a breadth of manufacturing.

Sourcing-Agent-in-Asia-Intersection
Sourcing agents help find the best country and supply chain tailored for your business.

At the government level, both China and India have committed to investing in smart manufacturing. Their efforts are developing a manufacturing base for the future that is driving efficiencies through technology.

China

With the implementation of the Belt and Road Initiative and “Made in China 2025”, China doubled down on commitments to increase transnational supply chains and advancing sustainable manufacturing techniques. One of the pillars of modern outsourcing, China has developed complex supply chains across a vast range of product categories.

Vietnam

Vietnam earns recognition as one of South-East Asia’s fastest growing manufacturing nations. With a lower cost base, it has a comparative advantage in certain categories. A wealth of free-trade agreements reinforce Vietnam as manufacturing hub of the future.

India

With a newly elected pro-business government, India is entering a bright era of skilled manufacturing and production. Best known for expertise in textiles and electronics, the nation is expanding their horizons with Prime Minister Narendra Modi’s “Make in India” campaign. Following the recent election, India is now committed to further investment in technology for the manufacturing sector.

How a Sourcing Agent in Asia Can Help You:

Sourcing agents in Asia can help companies of all sizes source in the region. Scalability and breadth of resource is something that is particularly beneficial. Whether you have just started searching or are looking to enhance your vendor penetration and supplier management capability, sourcing agents present opportunities that a direct sourcing model may struggle to find.

If You Have Never Explored Opportunities in Asia Before

You may feel the risks outweigh the benefits to give it a go without any support. There are certainly suppliers (on platforms like Alibaba) that warrant skepticism and may present pitfalls when it comes to product qualitySourcing agents, especially those with more years of experience, are some of the finest domestic resources for building your new supply chain.

For companies looking to outsource manufacturing for the first time, entering the market with a sourcing agent in Asia that you trust is equivalent to sitting before a judge with an experienced lawyer as your counsel. They know how the system works and will ensure that your interests are protected whether quality or price.

If You Already Source from Asian Suppliers

A direct sourcing model requires ‘on the ground’ management. In whatever guise, having the ability to develop deep and meaningful relationships will put you in good stead in the future. Just as if your company was manufacturing in your local market, there would be an expectation that you would need to visit and have visibility of any production.

Of course, companies are now able to go direct to suppliers across Asia. It depends on resource and capability in the company doing the sourcing. For example, a sourcing company can help bridge the communication and time difference that companies outside of Asia will face.

There is also an opportunity to leverage breadth of resource and expertise which already exists in-house. When you engage directly with suppliers and manufacturers, you need to manage multiple relationships. With a sourcing agent at the helm, what used to be numerous check-ins, six with suppliers and two with third party quality control, reduces into a single meeting encompassing your entire supply chain.

Sourcing-Agent-in-Asia-Scheduling
A sourcing agent in Asia reduces the time and energy required to manage your supply chain.

If You Encounter Communication Issues or Inconsistent Quality

Vendor accountability can be one of the most frustrating aspects of managing your supply chain. If you don’t have visibility of your production until items are fully “produced,” there is a wide margin for error. Miscommunication and insufficient quality control can ruin entire shipments and waste hard earned cash.

Qualified sourcing agents and companies arrange quality assurance checks along every step of the process to ensure early identification of any issues and present viable solutions. From sourcing from certified suppliers to load monitoring inspections, some agents cover your entire supply chain with transparency. Others may only cover sourcing and require clients to hire their own third party services. Be sure to verify exactly which services your sourcing agent is willing to perform.

If You Plan to Expand or Launch New Products

While your current capability might be sufficient for the time being, you might want to grow in the future. Suppliers may not be capable of taking the next step forward due to their own limitations.

Sourcing agents specialized for your industry are well-equipped to help you expand your business. With a wide range of suppliers, sourcing agents can not only manage potential problems upstream at the factory, but also help you consider the best way forward.

Sourcing agents can also play an integral role in enabling companies to scale their businesses. The allocation of resource combined with local expertise can ensure that a broad supplier base is easily managed.

If your company plans to expand production in their five-year plan, now is the time to connect with a sourcing agent.

 

Supply-chain-solutions
Expanding your production? It may be time to re-evaluate your supply chain for scalability.

How to Choose the Best Sourcing Agent for Your Company

Identifying an agent or company which understands your sourcing strategy and drivers can be a challenge. To learn more about what factors to consider when choosing the best agent for your company’s individual needs, check out our last article here.

We at ET2C International value understand your needs whatever size of the company. We would love to discuss how our team can provide sourcing solutions for your individualized needs. No matter your current sourcing situation, our team can assess your current sourcing strategy and identify potential opportunities. Contact us to learn more about what we can do for you.

 

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5 Key Benchmarks for Your China Sourcing Agent

5 Key Benchmarks for Your China Sourcing Agent

Evaluating the Effectiveness of Sourcing Agents:

Properly vetting a sourcing agent in China can make or break your supply chain. Identifying a sourcing company with the right connections and a track record for success prevents costly delays and communication pitfalls. While it does cost money to hire a guide, a local perspective minimizes the likelihood of chasing dead ends.

Navigating Supply Chains
Sourcing agents in China operate as navigators for unfamiliar markets.

1. Integrity & Accountability

When it comes to finding the right partner for your company, there is no better option than an organization that has a track record of integrity and accountability. Trust and an ability to develop a long-lasting relationship with a sourcing agent will be integral to the effectiveness of the partnership. This gains particularly importance given the region that you will be operating in.

Whether it is supplier selection or management, product development, quality assurance or price negotiation, you want to be sure that your sourcing is agent is doing the work on the ground that will deliver an upside to your gross margins.

2. Quality Control

One primary concern when sourcing from China is the idea that quality will fall below acceptable parameters. There are factories which will cut corners and deliver products that do not meet expectations. Sourcing from a country halfway around the world creates a wide potential margin of error. Without measured quality-control checks throughout every step of the process, unsatisfactory materials become sub-par products.

While bad business deals do exist, strategic sourcing companies help you to navigate through unreliable sources to find high-quality suppliers and manufacturers. With a sourcing agent in China guiding you to certified suppliers, well-tested with a quality track-record, you can side-step the costly mistake of buying materials you cannot use.

By providing third-party quality control checks at every step of the process, your China sourcing agent should be able to provide an audit-level review of production meeting or exceeding standards. Early correction reduces transportation fees and emissions by preventing unsalable products from ever being shipped.

It is important to make sure that your sourcing company understands the certifications and standards required in the manufacturing of your product to ensure that they are capable of translating your needs to their suppliers and other contacts.

3. Risk Mitigation

No matter how many safeguards you put in place, there is always a risk that things will go wrong. But how wrong depends on the measures you take to prevent small hiccups from swelling into pricey delays. Having a dedicated team of sourcing agents on the ground can be one of the most effective tools for curbing potential error.

China Sourcing Agent warehouse logistics
From correcting a misfiled document to finding a missing shipment, sourcing agents are problem-solvers.

With sourcing agents working in the same time zone as manufacturing, communication with suppliers and manufacturers flows without interruption. At the first sign of unexpected issues, sourcing agents work swiftly to correct anything that needs to be done, from filing amended documentation to mitigating disruptions in the supply chain.

Instead of waking up to an urgent request sent while you were sleeping, you can rest soundly knowing that a qualified team is working to absorb the effects of missteps as they occur.

Business relies on taking not only risks, but well-calculated risks.When evaluating a company’s ability to mitigate risk, it is important to consider what services they offer. Companies with procurement and supply chain management services are more likely to be capable of responding with strategic solutions to issues beyond sourcing alone.

4. Network Strength

The best sourcing companies dedicate years to building up solid relationships with local suppliers and manufacturers, consistently vetting their powerful network of trustworthy partners to ensure that they are certified and capable of fulfilling quality orders.

China Sourcing Agent strategy
With the right supply contacts, your company can maximize its sourcing efficiency.

Relationships take time to develop, but tapping into the carefully cultivated pool of suppliers shortens the distance between both parties. Just as an introduction from a trusted friend can elevate a conversation with someone new beyond small talk, sourcing companies take the tedious scrutiny out of meeting new suppliers.

5. Transparency

Gone are the days in which Sourcing Agents did not disclose the source of the products. Visibility is a must across the supply chain and sourcing agents should be walking you through as much detail as your business needs. For example, Sourcing companies should understand the value of knowing where materials originate, how workers are treated, and frequent updates relating to scheduling. Not only does such information make your supply chain transparent and allow constant supervision, but compiled documentation is easy to track for auditing purposes.

Before employing a sourcing agent in China, it is always a good idea to research which certifications and standards they uphold. Increasingly, from an ethical standpoint, having a granular understanding of where your products are made is essential. You should look for sourcing agents that do not just understand this but also preach this. In such a vast market, there will always be contacts that, in addition to assuring quality, operate in line with your company’s values. You should also get some current client references from similar markets to your own.

Your China Sourcing Agent Should:

  • Have a track record of integrity and accountability
  • Assure Certifiable Quality
  • Deal with Unexpected Issues
  • Work with a breadth of Suppliers
  • Exercise Transparency across Production
  • Understand your sourcing strategy and drivers
  • Identify any issues early and present solutions

Where to Find Your Sourcing Agent

While it is possible to find independent agents through online searches or trade shows, working with a sourcing company should present a competitive advantage. They will provide the ability to scale your production in a low risk environment whilst breaking down the barriers of managing suppliers directly (culture, language, time zone, market knowledge, product knowledge, etc).

As opposed to a multiple contacts across a range of suppliers, sourcing companies should provide a single point of reference that utilizes their own internal resources to provide you with cover for a competitive price. For more information about how to select the best sourcing company for your business, check out our last article here.

Here at ET2C, we understand the importance of these elements because we practice them every day.

We can be your next China sourcing agent, working tirelessly to manage and enhance supply chains, mitigate risks, and drive efficiencies. With more than 2000 supplier contacts across China, Vietnam and India, ET2C is always looking to identify the best partner for your sourcing needs. Whether you would like to know about anything from reviewing sourcing certifications to introducing full-scale Supply Chain Management, contact us for all your strategic sourcing needs.

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How to choose the Best Sourcing Company for Your Business

How to choose the Best Sourcing Company for your Business

How Do You Find Your Best Sourcing Company?

Now that you’ve decided to explore your supply chain options abroad, hiring the best sourcing company for your business can mitigate costly issues in the supply chain. In a time when customers are demanding ethical, eco-friendly, and long-lasting goods, it is more important than ever to engage in transparent and strategic sourcing.

Unfortunately, even the most environmentally-minded consumer limits how much they are willing to spend on a product. Sourcing in Asia represents an opportunity to fabricate products at reduced prices without sacrificing quality, but hosts a range of latent miscommunications and risks. Thankfully, hiring a sourcing company can save time and diminish liabilities.

Why Should You Hire a Sourcing Company?

Once a company decides to invest capital in any venture, it is worth their while to hire consultants capable of sidestepping costly issues. Just as hiring a lawyer to review a trademark prevents lawsuits, strategic sourcing companies are worth every mistake their clients don’t make. From properly filing documents to exercising local business etiquette, minimizing missteps maximizes profit. Discovering your best sourcing company can also free up your valuable time to focus on other aspects of your business.

How to choose the Best Sourcing Company for your Business logistics
Supply chains are immensely complex and yet, only one aspect of running your company.

Sourcing Country or Countries

This may seem pretty simple, but it’s important to consider the origin of your products based on a complex web of factors. While it may have historically been cheapest to produce your product in China drivers such as local import duties might make other Asian markets more cost competitive overall. Determining the best possible value for your product at your price point requires an understanding of not only local markets, but regional and international markets.

Each sourcing company in Asia retains access to different suppliers and factories. Some are solely market specific and only operate within China or India etc. If you have done adequate due diligence and know exactly which markets best serve your company based on your product mix, a direct to supplier approach may be appropriate. However, if you harbour uncertainties about which country will supply the best value, international sourcing companies provide the opportunity to evaluate several markets at once. This is increasingly important given the current international trading landscape.

Sourcing companies with ties to several countries can also restructure your supply chain should better opportunities in other countries arise. For instance, tariffs imposed on one nation may make another more desirable for lower importation fees, or a country’s government subsidies for products in your industry may reduce costs. International sourcing companies can help reevaluate the supply chain over time to ensure that your business is not over reliant on any one country.

How to choose the Best Sourcing Company for your Business plan
Identifying wasteful points in your supply chain can save both time and money.

What is Strategic Sourcing?

Sourcing is “a strategy in which a business seeks to find the most suitable location for manufacturing a product”. Rapid growth of manufacturing capabilities across Asia and low labour rates drive the region to be one of the most cost-effective for outsourced production.

Sourcing

Before you can determine which is the best sourcing company suited to your needs, you must decide what sort of service you need. Depending on your familiarity with the market, level of desired support, volume of spend, in-house capability and ability to appropriate time and funds, you may want to explore the different options available.

The best sourcing companies spend years developing connections in their regions and when you employ their services, they grant you access to their vast network of certified suppliers and manufacturing contacts; visibility across production should be an integral part of any supply chain given quality requirements. Touching base with a sourcing company before production begins ensures that you acquire an understanding of the realistic capabilities of your manufacturing partners, from reasonable pricing and quality to practical timeframes.

Strategic Sourcing

Procurement is “the acquisition of manufactured goods from an outside external source.”If sourcing alone sounds useful but a little daunting, procurement services take a holistic approach to the process of fabricating of your product. Supply Chain Managers work with you to develop the strategy of how your product will be sourced, assembled, and even shipped. If the thought of messing up the logistics is holding you back, procurement services work with you every step of the way to ensure that the process runs as smoothly as possible.

For companies looking to re-evaluate the efficiency of their existing supply chain or maximize the benefits of a new project, supply chain management relies on personalized sourcing solutions to minimize supply chain disruption, quality defects, and other issues that can quickly escalate.

If you’re not certain which option makes the most sense for your company or you want to understand your options when sourcing from Asia, then consulting with expert sourcing agents can help determine the best path for you to pursue.

ET2C Sourcing Solutions

While a wide range of companies and individual sourcing agents can manage your supply chain, ET2C offers a few unique additional services. We believe in a transparent “boots-on-the-ground” approach for businesses to access their supply chains.

Dedicated Team (“Buying Office”)

Sometimes international companies want a more hands-on approach and our buying office service provides upstream access to their supply chain. Through a dedicated team with the relevant experience, ET2C helps manage the ‘on the ground’ sourcing function in the corresponding Asian market. It is a cost effective way for companies to leverage the benefits of Asian sourcing whilst removing the risks.

Business strategy
“Buying offices” are one of the most hands-on approaches to outsourcing.

Sourcing Teams

ET2C merchandise and quality teams translate expertise across a range of categories that cover China, India and Vietnam. With the option of organized, single-point vendor management entry, companies can reduce time and effort trying to coordinate a series of vendors. A large pool of suppliers and manufacturers drive highly competitive pricing and increased efficiencies. Quality assurance is of utmost importance and ET2C’s partners assure ISO, ETI, and SA800 brand protection compliance.

Whether you’re seeking advice or full-scale Supply Chain Management, contact us at ET2C for all your strategic sourcing needs. We have a dedicated team primed to find sourcing solutions for your company through our network of over 2000 supplier contacts across China, Vietnam and India. Our mission is to deliver long-term sustainable value to our clients’ supply chains that creates cost and quality benefits to their purchase channels from key global sourcing markets, while ensuring the sourcing process is simple, easy, and convenient.

 

 

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Innovative Packaging Trends: Reuse or Recycle?

Innovative Packaging Trends Reuse or Recycle sustainability banana leaves

Companies from Loop to Amazon implement sustainable packaging and sourcing solutions to answer eco-friendly demands from consumers. Two diverging trends currently dictate innovative package design, leaning toward heavy-duty and reusable, or more lightweight and compostable. They both serve different and necessary roles in reducing waste through life-cycle thinking.

Life-cycle analysis of a product’s environmental impact from “cradle to grave” and “cradle to cradle” plays an essential role in a circular economy (Geissdoerfer, 2017). Life-cycle thinking relies on the understanding that producers control the materials, design, and post-use expectations which inspire innovative packaging. Sustainable initiatives require concentrated efforts across a variety of platforms, from advancing compostable and recyclable materials to restructuring supply chains to circulating informational campaigns.

Though it seems counter-intuitive, in a circular economy, lightweight and reduced doesn’t mean less protection. The best packaging ensures that products arrive in the best possible condition to facilitate a sale. Given the choice between a dented package and an intact package, consumers seek undamaged goods.

Shifting to sustainable packaging methods, like all new packaging ventures, requires testing to ensure materials are capable of withstanding the rigors of transportation. After all, damaged goods deemed unsalable are more wasteful than less-sustainable packaging options. In most cases, more energy goes into producing the product than the packaging and loss of product is one of the worst energy impacts designs can generate. If there is no life-cycle of the product, there is no reason to have spent the energy packaging it.

Innovative packaging designs can reduce waste and increase product life-cycle potential.

Reduce Means Reuse

One of the best ways to cut down on single-use packaging is to avoid it entirely. A growing number of companies dedicated to a zero-waste model are popping up around the globe. Zero-waste packaging minimizes single-use plastics in favor of reusable and recyclable materials like metal and glass to mold their containers.

Circular Economy Delivery

Loop’s delivery service rollout in New York and Paris this year is highly anticipated. Reintroducing the milkman model of delivery, Loop supplies subscribers with high-quality, reusable containers of well-known products like Crest and Häagen Dazs in sturdy cloth packaging. Once a product is used up, consumers simply rinse and return their containers in the bag they came in. After pickup, containers are sanitized and sent back full of fresh products.

Innovative packaging challenges in the closed-loop model require durable containers which can withstand use after use. Investing resources to create such products necessitates that their life-cycle outlast single-use recyclables or other renewably-sourced products. Rewarding high consumer accountability when it comes to recycling products at the end of their life-cycle also fuels the sustainable circular economy. While this mindset has a higher associated cost, thinking green is capable of being a sustainable business model when whole-heartedly adopted.

 

Zero-Waste Supermarkets

As customers grow increasingly aware of the environmental impact of their purchasing habits, demand has produced a wave of zero-waste supermarkets. Founded in 2013, one such chain has garnered much success across France. day by day shoppers bring reusable containers to the store and purchase loosely-stored bulk products like spices, condiments, and rice. For consumers who know exactly how much of an item they require, day by day’s take-what-you-need, use-what-you-take model has the potential to reduce household food waste and keep single-use packaging out of landfills.

Innovative zero-waste stores are trending around the world.

Though shoppers may find themselves throwing out less food, stores must keep careful track to ensure that their bulk supplies leave the shelves before they go bad. Zero-waste blogger “Litterless” maintains a list of United States stores where customers can find products without individual packaging and demonstrates the role of the internet in the growing green mentality surrounding consumer purchases.

Bring-Your-Own-Container

Busy commutes can mean grabbing a quick bite from the rows of prepackaged meals grocery stores and gas stations prepare each day. While consumers still purchase these single-use plastic-wrapped meals, reusable containers are trending in 2019 with eye-catching designs ranked on Spruce Eats, an award-winning food and lifestyle website. As Millennials exercise their spending power, it becomes increasingly apparent that environmentally-conscious companies are capturing the attention of consumers.
Metro Grocery is the first store of its kind in Canada, permitting customers to bring in their own clean reusable containers to be filled with once-pre-packaged fare. While plastic packaging is still available, the store hopes that customers will consider bringing in their containers to reduce single-use plastic waste. Creating a network of stores where bring-your-own-dishes is an option will provide greater motivation to carry reusable containers and cutlery, both fantastic habits in reducing plastic waste.

Reduce Means Recycle

The minimalist approach to sustainable packaging solutions asks companies to reduce as much material as possible without compromising the product. Whether that means cutting down on package sizes or ensuring the recyclability of a product, companies are reexamining every aspect of their supply chains. Creative sourcing solutions are an opportunity for eye-catching design which distinguishes products on the shelves.

Material Matters

While the idea of wrapping food in banana leaves is hardly a new concept, using banana leaves in lieu of single-use plastic wrap caused Rimping Supermarket in Thailand to go viral this March. Incorporating banana leaves, a simple, easily-accessible, and biodegradable product, into a niche once filled by plastic wrap generates a straightforward sustainable package design. While banana-leaf wrapping isn’t easily accessible in other regions of the world, it is a testament to the power of reevaluating the sourcing solutions at a company’s disposal.

Sustainable banana-leaf packaging reduces plastic waste in supermarkets.

Companies like Green Cell Foam are taking a more high-tech approach and developing a considerably more eco-friendly alternative to foam used in shipping. Their innovative foam is cornstarch-based, compostable, and water soluble. With die cut designs, Green Cell Foam calculates exact measurements to minimize resource consumption while ensuring product safety. And once the package arrives, recipients are encouraged to simply add water and watch their packaging dissolve down the drain.

Smarter Shapes

Consumers aren’t just concerned about what sustainably-sourced materials packaging uses, but also form and functionality. Sometimes all three come together to maximize eco-friendly and cost-cutting potentials. Tetra Pak’s Classic 65ml Aseptic Cube, an innovative packaging solution, optimizes storage while minimizing void space. Six tetrahedron-shaped pieces fit snuggly together to form easily stackable cubes.
Creative packaging can not only entice shoppers to unique products, but clever designs like the Classic Aseptic Cube can also increase the number of products that fit on palettes, reducing shipping costs and improving the ecological impact by shipping more products together.

Investing in Consumer Education

People want to do the right thing. They want to recycle what’s supposed to be recycled. But sometimes it isn’t that easy to know what goes where. Recycling carries a mess of rules and varies between cities. How2Recycle labeling is one way brands are trying to standardize the way people recycle in the United States. By providing clear labels which indicate what part of a product should be recycled and how, How2Recycle helps prevents incorrectly disposed trash from spoiling batches of potential recycling. Companies which adopt How2Recycle labels better ensure that their products are properly disposed at the end of their life.

Innovative and simple labeling helps make sure the right products find the right disposal centers.

Determining ideal sourcing solutions depends on the company, product, and the habits of their consumers, but steps can always be taken to diminish a company’s ecological impact. At ET2C International, we are dedicated to helping companies through strategic sourcing. Contact our team of dedicated sourcing agents for more information about how your company can rethink the sustainability of its supply chain.

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The Needs of Omnichannel Retail & Impact on Manufacturing

 

Consumer 2.0

The Millennial and Gen Z consumers continue to shift the expectation on retailers and brands. This evolution is enabled by technology and driven by an almost capricious approach to purchasing products. Buying decisions are no longer solely made based on the product, if at all, but rather on experience (78% of Millenials prefer to spend on experience over product) and online reviews. The rise of influencers and Key Opinion Leaders (“KOLs”) further underlines the importance of peer reviews. As an example, and perhaps extreme, Becky Li, who has a mere 7.5m followers sold 100 minis (as in the car) in 5 minutes.

The pace of change is fast

These ‘consumers’ are looking at their devices more than 30 times per hour. Retailers and brands are therefore looking at a broad range of touch points to capture their attention, which notably is no more than 8 seconds. What is important to these consumers has evolved to the extent the traditional retail model is now largely defunct. This has given rise to a focus on areas such as customer experience, peer influence, seamless expectations and personalisation.
Retail has changed. Sellers have had to adapt how they connect and engage with their customers through a multitude of online and offline mediums. As a result, manufacturers are also having to evolve to best service these changing needs.

Digitalization

The characteristics of omnichannel digitization focus on putting the customer first through digital mediums. Consumer behavior has driven the necessity for streamlined and unified systems on both mobile and traditional platforms. The aim of digitization is to create a flowing process, where the time in a traditional brick-and-mortar store fits seamlessly together with the user’s experience online. According to one survey, up to 49% of US spending occurs through online platforms and 55% of purchases end on an e-commerce platform (Mceachran, 2019).

Omnichannel Retail Shopping
Omnichannel retail will pass much of the retail process to customers, allowing easier access to comparision shopping, letting customers get the best deal possible in seconds.

With no signs of this trend slowing down, businesses must adapt to this new environment by facilitating the integration of the physical and digital world. Imagine a customer using their phone in a brick-and-mortar store, scanning barcodes to compare the many products in stock within the store. Not only will this process decrease the total time commitment a shopper needs to make deciding on a product, it also allows for the business to save money on staff as the customer serves themselves.
Artificial intelligence is being adopted more frequently within the digital arena to further enhance the information and foresight companies wield on their customers.

Data

The use of customer data is now an essential part of engaging with customers on an individual level. Likewise, information from across the supply chain is being used to help the customer make decisions (for example some retailers are giving their customer a choice of which factory to purchase from). Omnichannel marketing allows the collection of information on customers across multiple interactions that businesses can utilize to make the shopping experience both more relevant and efficient. A good example of this is loyalty programs. These allow retailers to not only collect information on every purchase you make but also develop foresight around what you are going to buy based on the time of year and stage in your life. Given shortening attention spans, putting relevant products in front of the consumer is increasingly the only way to create that all important sales opportunity.

Omnichannel Retail Ecommerce

Customization

90% of consumers now value individualized products, of which 25% are willing to pay a premium for their unique products. Brands are looking for ways to personalize the experience for their customers and being able to produce and deliver individual products forms a part of this. Technology has been at the forefront of this capability with manufacturers investing in some level of automation and robotics to be able to deliver personalized products. Some of the large sports brands have harnessed additive printing technology (3D Printing) to even print shoes tailored to your actual foot size.
As this need grows, there are also opportunities for retailers to create efficiencies within their supply chain. Through modern technology and omnichannel customer experience, clothing can be manufactured to order. Instead of mass producing a product and holding it in inventory, products are created as and when the customer demands them. The process of customization should ultimately lower costs for businesses and reduce waste on the manufacturing floor.

Sustainability

Conscious consumerism also increasingly forms part of this modern buying decision. The younger generations now have access to information about the products, suppliers and even in some instances who is actually making each product. Radical supply chain transparency is on the rise with large brands committing to publish all their suppliers on line. Alternative materials that are more environmentally friendly because of biodegradability are being looked for as part of companies’ sourcing function. Recycled material (in the past has often had perhaps negative quality connotations) is now becoming mainstream to limit the impact of the product on waste.

Omnichannel Retail Sustainability
Omnichannel marketing also allows for businesses to reduce the amount of waste generated through massproduction

This is direct consequence of the level of engagement that omnichannel retailing has enabled. From a manufacturing perspective, omnichannel retail has already proven itself by eliminating tons of wasted materials in traditionally wasteful industries like clothing manufacturing (Hodgkinson, 2018). This is in part via automation and customization processes but further waste can be reduced through demand planning. A tool which allows for businesses to more accurately track demand for products, either by seasons, trends, or other elements. This allows companies to optimize their purchases and supply chain to meet demand, reducing wasted resources and lowering their carbon footprint.

Conclusion

The world of retail is in a disruptive state. The Millennial and Gen Z consumers are more fickle than ever. Brands and retailers are having to engage with them through a variety of mediums to ensure that their offer is both relevant and timely. As retail has to evolve, the back end and the supply base has to likewise adapt. Asian manufacturing has taken up this challenge. China has committed to Smart Manufacturing by 2025 and India has similarly identified technological innovations in manufacturing as an important component of economic growth.
Omnichannel retail has become a necessity in order to capture the consumers’ attention. The aim is to spike the interest of the consumer within that 8 second time frame. It is not a lot of time; less than that of the often referenced forgetful Goldfish, which has an attention span of 9 seconds.

ET2C is a soucing company that understands your needs. For all enquiries on manufacturing in Asia, customization, radical supply chain transparency strategies and other topics, please contact us via our website, www.et2c.com.

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Entering New Markets: The Challenges of Social & Ethical Compliance

social and ethical sourcing compliance

 

Asian sourcing markets are in a state of flux. With the rise of protectionism, currency volatility and emerging manufacturing economies, companies are increasingly looking to pursue diversified sourcing strategies. Whilst the old adage of ‘not putting all your eggs in one basket’ rings true, entering new sourcing jurisdictions is not always easy. Not only must suppliers meet the quality, capacity, price and delivery requirements, but also all relevant compliance requirements. Certain markets present their own unique issues with regards to compliance expectations. Whether cultural, regulatory or standard business practices, having an insight will help mitigate the risk of buying from these countries.

New Sourcing Trends

In recent years, social and ethical compliance has become increasingly important for any purchasing decision, as issues like worker safety, modern-day slavery, fire safety and working hours have gained attention from not only NGO’s and consumers, but both governments and investors alike. ‘Corporate Social Responsibility’ strategies are widespread and ethical audits are not only common place anymore but mandated.

China’s manufacturing base has already been through an extensive compliance transformation, due to the audit requirements that have been in place for many years (backed by the Government recently on environmental practices). Similarly, Vietnam also has years of experience in the compliance arena; even to the point where new technologies are being invested in and the wider story is compelling. For example, one Vietnamese garment factory’s dye treatment plant is so good that they are using it to clean the local communities drinking water. That’s not to say that there is not any non-conformance in these markets, but just that the manufacturing base is well developed and generally understands the requirements to export products.

What about other markets that fall further from the China basket though?

Where is Sourcing Going?

Cost has always been a driver in determining emerging low cost manufacturing markets. Industries that have a reliance on cheap labor, such as garments and textiles in particular, are often the earliest entries into these markets. Many companies are therefore looking towards low-cost countries in Southeast Asia, such as Bangladesh, Cambodia, Indonesia and Myanmar, where there is an abundance of low cost labor, while others are focusing on newer locations in Africa, specifically Ethiopia.

 

cheap labour markets compliance
Industries such as garments and textiles often rely on cheap labour markets.

 

Clearly, Asia as a continent has its own idiosyncratic operational and regulatory business practices that provide an overlay of complexity when working in this part of the world. Corruption, language, cultural differences, developing fiscal and monetary policy are all often referred to. However, when entering new emerging manufacturing markets, which are not as experienced with exporting products, there are often additional challenges as the nascent manufacturing sector emerges. Being aware of such challenges in these alternative sourcing destinations should be an integral part of working with suppliers from these markets.

Bangladesh

Bangladesh’s large population, low minimum wage and high capacity strategically places the country as a great option as an alternative sourcing location. Although it has seen significant growth particularly in the traditional ‘cut and sew’ categories over the past five years, this has only seen an increase of 0.9% in exports of global market share .

Ever since the devastating and tragic collapse of Rana Plaza, workplace safety has been a key focus with the emergence of the internal initiative, the Accord on Building and Fire Safety. The accord has been responsible for the upgrading of just under 2,000 factories including fire door installations, compliant electric wiring and sprinkler systems. The Government is now looking to take over from the Accord even though some media outlets are reporting that they are not in a position to. The concerns around building safety persist with a spate of deadly fires breaking out in recent months. The decision is currently with the High Court as to whether the Accord can extend and continue its work.

 

sourcing compliance in Bangladesh
The Accord on Building and Fire Safety has been responsible for the upgrading of fire door installations, compliant electric wiring and sprinkler systems in Bangladesh.

 

Myanmar

After years of Junta rule, Myanmar does not have developed laws and regulations that support the manufacturing sector. While their fellow Asian counterparts have had exposure to social and ethical compliance requirements, many factories in Myanmar simply lack this knowledge. There have been multiple reports of underage workers and inconstant policies with minimum hiring age. Although child labor is illegal, companies have faced issues with proof of age and tampering with age verification.

The Sourcing Journal reported that many factories have found their employees regularly working more than the permitted weekly limit, usually without correct compensation, as employees do not know how to calculate their wages. Factories tend to lack compensation packages or have ones that conflict with Myanmar law for overtime and paid leave. The factories also lack experience with fire safety and emergency procedures leading to unsafe working environments and proceeds. The country’s limited rule of law and underdeveloped regulatory regime therefore make Myanmar a riskier sourcing destination as it is more susceptible to land disputes, corruption and general social and ethical compliance. There has also been the recent case of the treatment of the Rohingya People and the broader impact on international perception of doing business with this country.

Cambodia

Cambodia, like some other South East Asian countries, has duty exemptions on shipments to the EU. It is part of the ‘Everything but Arms program’ which allows what the bloc calls “vulnerable developing countries” to pay fewer or no duties on all their exports to EU bloc. However, the EU is considering revoking the special trade deal as they say the Cambodian Government had engaged in “serious and systematic violations of core human rights and labor rights”, which is one of the programs stipulations. According to Ecotextile, The American Apparel and Footwear Association (AAFA), Fair Labor Association (FLA) and six other apparel industry organizations have written letters to Prime Minister of Cambodia urging action. These letters highlighted problems linked to criminal charges and convictions of labor leaders, the Trade Union Law of 2016, and the diminished role of the Arbitration Council. Each cited as a factor for hindering progress towards improving workers rights. Beyond these, the country’s manufacturing sector also faces poverty wages, gender inequality and violence, and the potential impact automation may have on the further degradation of workers’ rights.

Ethiopia

Ethiopia offers a lot of opportunity for sourcing companies with low costs and the ability to become a source of raw materials. However, social and ethical compliance has been a significant issue. Like many Asian sourcing locations Ethiopia has many health and safety, workers compensation, and corruption concerns. However, unlike the Asian destinations mentioned, Ethiopia lacks a minimum wage. Companies already invested in Ethiopia have faced issues with land disputes as the Government has assigned land that communities consider to be jointly owned grazing land. This raises concerns of potential land grabs in Ethiopia and other potential social compliance issues. As one would expect, the general understanding of compliance is less widespread and therefore increases the risks to those investing in Ethiopia.

Summary

There is no doubt there is, to a certain extent, a commonality of issues around compliance when operating in Asia. It should also be remembered that there are examples of social and ethical non-conformance in developed markets as well. It is all of our responsibility to ensure that we are engaging with businesses, wherever they are located, that understand social and ethical compliance.

Ultimately, price will always be a driver. And with that, new markets can in certain industries provide cost savings but it is important to remember that there will generally be a higher level of risk in low cost markets. Often companies will look to leverage an established factory (such as Chinese, Taiwanese or Korean) that is relocating or opening a new facility in a new market. In these cases, there is often a presumption of similar compliance practices being transferred to the new site.

At ET2C we are committed to social and ethical compliance. We are constantly monitoring our Asian supplier base and are in the process of setting up our own Code of Conduct at all our vendor sites to reinforce the practices we expect of our partner factories. We continue to stay up to date with new sourcing destinations through our network of partners where we do not have our own offices. For more information, please contact us.

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The Price of a Better Future: IMO 2020

IMO increases costs of freight in 2020

 

In the wake of the many “green” movements striving to secure a healthier and more sustainable future for future generations, some costs have emerged that we must endure. In the process of disrupting an unsustainable status-quo, the International Maritime Organization (IMO) has voted to reduce the amount of sulfur in bunker fuels from 3.5% to .5% by 2020. This declaration will have an impact on shipping costs but a necessary cost in what is a polluting industry, particularly when there are greener alternatives being developed.

Why the IMO 2020 was Passed

To provide some context; bunker fuel is a term that describes the type of fuel used by ships. Hence, the name “Bunker” comes from the part of the ship in which the fuel is stored. These fuels are derived from the residue of crude oil distillation, which contains sulfur. When a ship travels, it burns these heavy fuels and creates emissions that hold high levels of sulfur. These sulfur emissions, according to the IMO, cause health and environmental damage, including widespread lung disease, the creation of acid rain, and increased acidification of the oceans (IMO, 2019). Without the regulations in place, the IMO estimates that up to 570,000 premature deaths could be caused between 2020 and 2025 along with the extinctions of many marine species.

 

IMO regulation to protect biodiversity
The IMO’s regulation aim to protect the rich biodiversity of the oceans we travel across and the future generations that depend on us for a healthy planet.

 

The IMO 2020 rules apply to multiple jurisdictions on fuels used for ships crossing the open oceans, which ultimately represents 3.9 million barrels a day, according to the International Energy Agency (Liang, 2019). These regulations have shipping companies debating over which options they should pursue in response to the IMO 2020 regulations. Some of these options include:

  • Use of Low Sulfur Fuels
    But…This creates significantly higher fuel prices. While refineries still must determine how to price the new low-sulfur fuels, they will undoubtedly be more expensive than current fuels being used due to the complexities of their creation.
  • Scrubbers and the Increased Use of Scrubber Fuels
    Yet… The installations of scrubbers create high investment costs and require dry-docking, a time-consuming and resource-intensive process. It also comes with some regulatory uncertainty about the use of scrubbers in creating low-sulfur fuels.
  • Use of LNG (“clean gas”) propelled vessels
    But…This can only be used on new vessels since it is too expensive to replace the parts of old ships required to utilize these products. It also creates more complex fuel handling, causing cargo loading to possibly be limited during fueling as well, creating a larger time commitment and increasing the opportunity costs. The use of these fuels will also add a $400,000-800,000 cost per voyage to each ship once all the modifications are made to comply with the new regulations.

What It Will Do

Although there are a range of options, none of them are without risk and additional costs. Refineries will be on the receiving end of the increased demand for low-sulfur fuels, impacting margins for simple refineries and giving larger margins to complex refineries that can already produce the low-sulfur fuels. As for high-sulfur fuels, their value will most likely collapse until it is able to find lower-value end-uses, where it would compete with coal for electrical power generation, reducing its price to roughly a third of its 2018 value (Hamilton, 2018). This cross-sector ripple from the IMO regulations threatens to impact not only the prices of bunker fuels but also the costs of shipping goods around the world, with an estimated $30 Billion cost to the US shipping industry (Poskus, 2018).

 

economic costs due to IMO
Many ship owners and refineries will feel both the accounting and economic costs of the new IMO regulations.

 

The cost of the IMO regulations will have a broad impact. Firstly, compliance with the IMO 2020 regulations is set to increase the costs of port-to-port shipments by 20%, most of which will be paid for by the end user (i.e. the consumers). For instance, the site Flexport.com states that shipping 40” TVs from Shanghai to Los Angeles will cost shippers an additional .50 cents per unit. With enough scale, this increase in landed cost could potentially have an inflationary effect. Furthermore, the regulations may cause freighters to reduce their carrying capacity by 4-5% in the short-run and up to 2% permanently. This will also lead to the practice of “slow-steaming,” where a ship reduces its speed to save fuel, to possibly become more common, which may lengthen delivery times for businesses ordering goods from abroad (Poskus, 2018). Overall, the costs of the IMO2020 movement will be felt around the world, from shippers to consumers.

Closing Remarks

From the 1st January 2020 these new regulations will come into effect. The shipping lines are already taking measures to accrue the additional investment in their fleets and, if not already, you should anticipate shipping rates to start increasing in the near term. Although a reduction in sulfur will only have a positive impact on the environment in line with some of the United Nations Sustainable Development Goals, there are also other technologies being developed that will hopefully not only reduce emissions altogether but potentially lead to cost reductions as well.

At ET2C, we have a range of partners including within the logistics sector and would be happy to provide additional insights on this topic or contacts. Please contact us for further inquiries.

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