About the Role

ET2C International is seeking an experienced, commercially focused and highly organised Merchandiser to support our international sourcing and supply chain operations in China.

The successful candidate will be responsible for supplier sourcing and development, RFQ management, product development, quotation preparation and end-to-end order coordination. You will work closely with international customers, suppliers and ET2C’s Sourcing, Sales, Quality Assurance, Purchasing and Logistics teams to ensure competitive pricing, consistent product quality and on-time delivery.

This role requires strong negotiation skills, attention to detail, commercial awareness and the ability to manage multiple sourcing projects independently.

Key Responsibilities

1. RFQ & Quotation Management

• Review and analyse Requests for Quotation (RFQs) assigned by Sourcing Managers.

• Identify missing or unclear product specifications and obtain clarification before approaching suppliers.

• Contact existing suppliers and identify suitable new manufacturers to obtain competitive quotations.

• Work closely with Sourcing Managers and Business Development Managers (BDMs) to compare quotations from multiple suppliers.

• Evaluate suppliers based on pricing, product quality, manufacturing capabilities, lead times and audit requirements.

• Negotiate pricing, minimum order quantities, payment terms and delivery conditions to achieve competitive sourcing solutions.

• Prepare accurate and professional quotations using ET2C’s standard formats.

• Ensure quotations reflect customer requirements and agreed commercial conditions.

• Maintain accurate RFQ records and follow up on outstanding quotations.

2. Supplier Sourcing & Development

• Identify, evaluate and develop reliable suppliers and manufacturers to meet customer requirements.

• Maintain strong professional relationships with existing suppliers while continuously researching alternative sourcing options.

• Assess supplier capabilities, production capacity, quality performance, reliability and commercial competitiveness.

• Conduct supplier and factory visits to evaluate manufacturing capabilities and strengthen business relationships.

• Support supplier qualification and audit processes in coordination with relevant internal teams.

• Negotiate competitive pricing and commercial terms while maintaining appropriate product quality.

• Maintain accurate supplier records and contribute to the development of ET2C’s supplier network.

3. Product Development & Market Research

• Monitor customer market trends and identify new product sourcing opportunities.

• Proactively recommend relevant products and sourcing solutions to internal teams and customers.

• Coordinate with suppliers on product specifications, development requirements and sample preparation.

• Work with the Marketing team to prepare professional product presentations and sourcing proposals.

• Attend relevant trade exhibitions and industry events to identify new products and potential suppliers.

• Support product development activities to ensure customer expectations and commercial requirements are met.

4. Order Management & Production Follow-Up

• Manage assigned orders from initial confirmation through production and final delivery.

• Review customer Purchase Orders (POs) to verify product specifications, quantities, pricing and delivery requirements.

• Prepare and coordinate relevant product information sheets, pre-production samples and approval documentation.

• Ensure customer specifications, packaging requirements and quality standards are clearly communicated to suppliers.

• Obtain necessary approvals from customers and factories before production.

• Monitor production schedules and follow up regularly with suppliers to ensure agreed deadlines are achieved.

• Identify potential production delays, quality concerns or supplier issues and coordinate timely solutions.

• Manage unexpected order-related problems and maintain clear communication with relevant stakeholders.

5. Quality Assurance & Quality Control Coordination

• Work closely with ET2C’s internal QA/QC teams and suppliers to maintain product quality.

• Confirm product specifications, inspection requirements and quality standards before production.

• Coordinate sample reviews, inspection arrangements and quality-related follow-up.

• Support the investigation and resolution of product defects, quality discrepancies and inspection failures.

• Follow up with suppliers on corrective actions and product improvements where required.

• Ensure products meet agreed customer specifications and quality requirements before shipment.

6. Purchasing, Logistics & Delivery Coordination

• Collaborate with Purchasing and Logistics teams to ensure orders are completed and delivered according to agreed schedules.

• Monitor production progress and shipment readiness.

• Coordinate supplier information required for purchasing and logistics activities.

• Identify potential delivery delays and communicate risks promptly.

• Support the resolution of production, shipment and supplier-related issues.

• Maintain a strong focus on on-time delivery and customer satisfaction.

7. Systems & Documentation Management

• Maintain accurate supplier, product, quotation and order information within ET2C’s Accelerator system.

• Enter and update relevant records, including supplier information, quotations, PCT documentation and ET2C quotations.

• Work with the MIS team to ensure Sales Orders (SOs) and Purchase Orders (POs) are correctly entered into SAP.

• Maintain organised and accurate sourcing, quotation and order documentation.

• Ensure all system records are updated promptly and consistently.

8. Customer Communication & Cross-Functional Collaboration

• Coordinate communication between customers, BDMs, Sales teams, Sourcing Managers and suppliers.

• Ensure customer expectations regarding pricing, product quality, production schedules and delivery are managed effectively.

• Provide timely updates on RFQs, quotations, samples, production and order progress.

• Support Sales and Business Development teams with sourcing information and supplier-related enquiries.

• Provide professional, responsive and value-added customer service.

• Organise and support customer buying trips, supplier meetings and factory visits.

9. Additional Responsibilities

• Identify opportunities to improve supplier performance, product quality, sourcing costs and operational efficiency.

• Support continuous improvement of ET2C’s sourcing and merchandising processes.

• Undertake additional responsibilities assigned by the Sourcing Manager.

Candidate Requirements

Education & Professional Experience

• Bachelor’s degree or above, preferably in International Trade, Business English, Business Administration or a related discipline.

• Minimum 5 years of relevant experience in international trade, sourcing, merchandising or a related business environment.

• Practical experience in supplier sourcing, RFQ management, quotation preparation and order follow-up.

• Experience working with suppliers and manufacturers in China.

• Understanding of international sourcing and production coordination.

Sourcing & Commercial Skills

• Strong supplier sourcing, evaluation and negotiation skills.

• Ability to compare suppliers based on price, quality, production capability, reliability and delivery performance.

• Good understanding of product development, sampling and manufacturing processes.

• Strong commercial awareness and customer-focused decision-making.

• Ability to manage multiple RFQs, suppliers and orders simultaneously.

Technical & Systems Skills

• Proficiency in Microsoft Office, including Excel, Word, Outlook and PowerPoint.

• Familiarity with SAP or similar ERP systems.

• Ability to maintain accurate supplier, quotation and order documentation.

• Experience using sourcing or order-management systems is advantageous.

Communication & Language Skills

• Good command of written and spoken English.

• Strong communication, coordination and negotiation skills.

• Ability to communicate professionally with international customers, suppliers and internal teams.

• Excellent teamwork and interpersonal skills.

Personal Attributes

• Highly organised and detail-oriented.

• Strong sense of responsibility and accountability.

• Self-motivated with the ability to work independently.

• Excellent follow-up and time-management skills.

• Strong analytical and problem-solving abilities.

• Ability to work effectively under pressure.

• Proactive approach to resolving sourcing and production challenges.

• Strong commitment to customer satisfaction.

• Willingness to travel for supplier visits, exhibitions and customer meetings when required.

Key Performance Indicators (KPIs)

Performance in this role may be assessed through:

• RFQ turnaround time and quotation accuracy.

• Supplier competitiveness and sourcing effectiveness.

• Supplier development and relationship management.

• Product development and sample approval progress.

• Order-management accuracy.

• Product quality and inspection performance.

• On-time production and delivery.

• Customer satisfaction and responsiveness.

• Accuracy of SAP and Accelerator records.

• Identification of new suppliers and sourcing opportunities.

Equal Opportunities & Inclusion

At ET2C International, we are committed to building a diverse, equitable and inclusive workplace.

We welcome applications from candidates of all backgrounds and strive to ensure every applicant is treated fairly, professionally and respectfully throughout our recruitment process.

We believe that a wide range of perspectives, experiences and ideas makes our team stronger and drives our continued success.