Consumer Goods Retailer Margin and Communication Improvement
A leading European consumer goods retailer struggled with increasing supply chain disruptions and margin pressure due to weak supplier communication and insufficient issue transparency.
The Challenges
Suppliers often failed to communicate delays, capacity constraints, or quality issues proactively. This created opaque risk exposures, resulting in reactive problem-solving and cost overruns.
ET2C Solution
ET2C implemented a centralized communication platform coupled with formalized supplier risk reviews and standardized performance reporting protocols. Implementation by teams on the ground fostered improved transparency and collaboration across the supply base.
Outcome
- Elevated issue visibility by integrating real-time supplier updates into a shared tracking system accessible across client teams.
- Improved supplier accountability and responsiveness through structured risk review meetings facilitated by ET2C.
- Reduced emergency procurement costs, minimizing stockouts and protecting margins.
- Strengthened supply network resilience via clearer risk governance and joint mitigation planning.