Merchandiser Vietnam

Publish date - 19 June 2025

Job Overview

  • Responsible for external communications to prevent miscommunication, manage client expectations, and serve as the key interface between clients and internal departments.
  • Lead active sales efforts to generate new business through proactive outreach, networking, and identifying growth opportunities within target markets.
  • Oversee the merchandising team assigned to specific accounts, acting as the main point of contact between customers and relevant divisions (sales, logistics, QC, etc.).
  • Focus on expanding the client base by actively seeking and developing new business relationships.
  • Adapt strategies to changing market needs, preferences, or trends to capitalize on new sales opportunities.
  • Conduct market analysis and research on account dynamics, analyzing current market trends to anticipate impacts on business development strategies.
  • Provide expert advice to clients on product options, maintaining in-depth knowledge of new and existing products to meet their needs.
  • Track all stages of client orders, plans, and schedules, ensuring clients are consistently updated.
  • Create a detailed database of client information and needs to inform future sales strategies.
  • Enhance customer satisfaction and retention by exceeding client expectations and delivering exceptional service.
  • Proactively manage issues by maintaining regular contact with clients and monitoring orders, ensuring speedy resolution to maintain sales momentum.
  • Propose and facilitate the timely introduction of new solutions and product upgrades through the supply chain to maintain competitive advantages, focusing on account strategy and growth.
  • Maintain hands-on involvement in all operational aspects of the business to ensure seamless execution and performance.

Job requirements

  • Exceptional relationship-building and effective communication skills in both written and verbal English and Vietnamese.

  • Strong project management, organizational, and strategic planning abilities.

  • Innovative mindset for actively developing new sales opportunities.

  • Target-oriented and enthusiastic, with a proven track record in sales performance.

  • Strong networking capabilities.

Applicants must have legal authorization and necessary qualifications to work in Vietnam.

  • Preference is given to local candidates with international experience, especially those who have studied or lived abroad.
  • Ideal candidates should have established connections in the United States; secondary preference for connections in the EU, UK, Australia, New Zealand, and other regions.
  • Proficiency in both English and Vietnamese is mandatory for all applicants.

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